Overview
We’re rolling out separate email templates for Welcome Badge vs Badge, so enrollment-triggered welcome badge emails can be customized independently from other badge-issued emails.
Key highlights:
- New Welcome Badge Issued notification type, separate from Badge Issued
- Dedicated email template support for welcome badge emails in Client Portal email settings
Why this matters:
- Customize welcome-badge messaging without affecting other badge emails
- Clearer settings for Certificate vs Badge email types
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Getting started:
- Open Client Portal → Email Settings
- Find Welcome Badge Issued alongside Badge Issued and Certificate Issued
- Edit the welcome badge email template and mute settings as needed
- Enrollment-triggered welcome badges will use the Welcome Badge Issued path automatically
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